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Frequently Asked Questions

Q: What is consignment

Consignment means that we sell items on behalf of the consignor. The consignor is  paid once the goods are sold.


How do I start?

To start, we ask that you call our Harrison location at (250) 586-2677 to schedule a convenient time to initiate your account.

There are 2 intake appointments per day, scheduled prior to store opening. These appointments are designed to review your items and explain our consignment policies in full detail.

Our goal is to set you up for success so that you enjoy the process of consignment, and so that you make lots of money!

What are your consignment terms?

Consignors may enjoy or withdraw their balance at any time.

Consignors receive:

50% for estate sales or store close-outs

40% of the selling price in store credit 

35% of the selling price paid by cash 

25% cash upfront (please call to schedule a drop-off appointment)

What should I know about your condition criteria?

We ask that items arrive laundered, pressed, in good repair, free of dirt, stains, pet hair, odor, and fashionably appropriate for the season.

It is preferred that items arrive 'rack-ready' on hangars or gently folded in a basket.  It's been a long while since we accepted clothing in garbage bags!

Please check pockets thoroughly. We have found many treasures!

Shoes and boots should be clean, polished, free of toe imprints, stains, dirt or discoloration.

Hems, zippers, collar are all opportunities for oversights. 

Handbags and purses should be free of stains in excellent condition. 

Jewelry should arrive clean and organized, ideally with semi-precious pieces sorted separately from costume pieces. This is for appraisal purposes.

Household andd ome decor, antiques and collectibles should arrive clean, free of dirt, chips, cracks, stains and seasonally appropriate. 

Books must not be inscribed or earmarked.

For larger furniture items, we ask that you send us a photograph before bringing it in to ensure we have enough space to merchandise it effectively.

How long do you keep the items on consignment?

Up to 500 days for items that are in excellent condition. If they do not meet thus criteria we try to sell them at 50% during our end of season sale.

Do you discount my items?

We aim to find the balance between good customer value and a good return for our consignors. We do have discounts and store wide sales from time to time to reduce inventory levels that are prohibitive to positive shopping experiences. 

What should I bring and when?

Consignment Seasons:

January to March - Spring

March to July - Summer 

August - November - Fall

December to February  - Winter

Holiday clothing and decor - 30 days prior to the holiday 

Where do we bring our items?

After our initial meeting at our Harrison location, you are invited to drop items at your convenience during opening hours, between 10:30 and 4:30. Our receiving desk is located at the back of the store.

We prefer to review every consignment that comes in to the stores so we ask that you arrive with patience. We are unable to predict the rushes of the days and we always aim to sell your stuff first!! 

Did we answer your questions? If not, get in touch with us for more details. We’ll be happy to hear from you!