Frequently Asked Questions
Q: What is consignment?
Consignment means that we sell items on behalf of the consignor. The consignor is paid once the goods are sold.
How do I start?
To start, we ask that you call our Harrison location at (250) 586-2677 to schedule a convenient time to initiate your account.
There are 2 intake appointments per day, scheduled prior to store opening. These appointments are designed to review your items and explain our consignment policies in full detail.
Our goal is to set you up for success so that you enjoy the process of consignment, and so that you make lots of money!
What are your consignment terms?
Consignors may enjoy or withdraw their balance at any time.
50% for estate sales or store close-outs
40% of the selling price in store credit
35% of the selling price paid by cash
25% cash upfront (please call to schedule a drop-off appointment)
What should I know about your condition criteria?
We ask that items arrive laundered, pressed, in good repair, free of dirt, stains, pet hair, odour, and fashionably appropriate for the season.
It is preferred that items arrive 'rack-ready' on hangars or gently folded in a basket. It's been a long while since we accepted clothing in garbage bags!
Please check pockets thoroughly. We have found many treasures!
Shoes and boots: should be clean, polished, free of toe imprints, stains, discolouration.
Hems, zippers, collar - all opportunities for oversights.
Handbags and purses: should be free of stains in excellent condition.
Jewelry: should arrive clean and organized, ideally with semi-precious pieces sorted separately from costume pieces. This is for appraisal purposes.
Household items: home decor, antiques and collectibles should arrive clean, free of chips, cracks, stains and seasonally appropriate.
Books must not be inscribed or earmarked.
Toys and equipment: should arrive clean, have batteries and arrive in working condition.
For larger furniture items, we ask that you send us a photograph before bringing it in to ensure we have enough space to merchandise it effectively.
How long do you keep the items on consignment?
Up to 500 days for items that are in excellent condition. If they do not meet thus criteria we try to sell them at 50% during our end of season sale.
Do you discount my items?
We aim to find the balance between good customer value and a good return for our consignors. We do have discounts and store wide sales from time to time to reduce inventory levels that are prohibitive to positive shopping experiences.
What should I bring and when?
January to March - Spring
March to June - Summer
July to September - Fall
September to December - Winter
Holiday clothing and decor - 30 days prior to the holiday
Where do we bring our items?
After our initial meeting at our Harrison location, you are invited to drop items at your convenience during opening hours, between 10:30 and 5:00. Our receiving desk is located at the back of the store.
Children's items should be dropped off at KIDSVILLE, 138 Middleton Avenue.
We prefer to review every consignment that comes in to the stores so we ask that you arrive with patience. We are unable to predict the rushes of the days and we always aim to sell your stuff first!!
Did we answer your questions? If not, get in touch with us for more details. We’ll be happy to hear from you!